News Google offers non-Pixel owners a way to avoid waiting on hold with latest test

[News]

Google’s description of the feature in Search Labs. | Image: Sterling

Google is testing a new “Talk to a Live Representative” feature that allows the company’s software to call a business on your behalf, navigate through its phone tree, wait on hold, and then notify you when there’s a real human being available for you to speak to. The test, which is available now as a Search Labs experimental feature, was spotted by X user Sterling.

As 9to5Google notes, the feature sounds a lot like the Pixel’s “Hold for Me,” but with a couple of key advantages. First, it’s available across all phones rather than just the Pixel 3 and newer. And second, “Talk to a Live Representative” offers to actually proactively call a business on your behalf, rather than being something you enable once you’ve already placed a call and...

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