News How to troubleshoot someone else’s computer remotely

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Illustration by Samar Haddad / The Verge

If you read The Verge, then you probably know your tech, and so it’s likely that you’re sometimes asked to help troubleshoot computer issues by friends, family, and / or neighbors. It can be something as simple as just turning on the Wi-Fi or as complicated as having to update a BIOS. Whatever’s wrong, it’s much harder to sort out if you’re not in the same room as the computer in question — and trying to work with someone over a phone call can be a lesson in frustration.

To save you from an endless series of “What’s on-screen now?” and “Which options can you see?” questions, you can set up a remote connection to the computer you’re trying to troubleshoot so that you’re virtually in front of it yourself.

There are actually numerous ways...

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