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Cloudflare is down, causing many websites and big platforms to go dark.
Credit: NurPhoto / Contributor | NurPhoto
A Cloudflare outage caused large chunks of the Internet to go dark Tuesday morning, temporarily impacting big platforms like X and ChatGPT.
“A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal,” Cloudflare’s status page said. “Some customers may be still experiencing issues logging into or using the Cloudflare dashboard.”
The company initially attributed the widespread outages to “an internal service degradation” and provided updates as it sought a fix over the past two hours.
A Cloudflare spokesperson told Ars that the cloud services provider saw “a spike in unusual traffic to one of Cloudflare’s services,” which “caused some traffic passing through Cloudflare’s network to experience errors.”
After the company investigated the “spike in unusual traffic,” Cloudflare’s spokesperson provided a more detailed update, telling Ars, “the root cause of the outage was a configuration file that is automatically generated to manage threat traffic. The file grew beyond an expected size of entries and triggered a crash in the software system that handles traffic for a number of Cloudflare’s services.”
“To be clear, there is no evidence that this was the result of an attack or caused by malicious activity,” the spokesperson said. “We expect that some Cloudflare services will be briefly degraded as traffic naturally spikes post-incident, but we expect all services to return to normal in the next few hours”
About 20 percent of the web relies on Cloudflare to manage and protect traffic, a Cloudflare blog noted in July. Some intermediate fixes have been made, Cloudflare’s status page said. But as of this writing, many sites remain down. According to DownDetector, Amazon, Spotify, Zoom, Uber, and Azure also experienced outages.
“Given the importance of Cloudflare’s services, any outage is unacceptable,” Cloudflare’s spokesperson said. “We apologize to our customers and the Internet in general for letting you down today. We will learn from today’s incident and improve.”
Cloudflare will continue to update the status page as fixes come in, and a blog will be posted later today discussing the issue, the spokesperson told Ars.
It’s the latest massive outage site owners have coped with after an Amazon Web Services outage took out half the web last month. Both the AWS outage and the chaotic CrowdStrike outage last year were estimated to cost affected parties billions.
Critics have suggested that outages like these make it clear how fragile the Internet really is, especially when everyone relies on the same service providers. During the AWS outage, some sites considered diversifying service providers to avoid losing business during future outages.
The outage may have caused some investors to panic, as Cloudflare’s stock fell about 3 percent amid the widespread outage.
Ars will update this story when Cloudflare provides more information on the outage.
This story was updated on November 18 to add new information from Cloudflare.
Credit: NurPhoto / Contributor | NurPhoto
A Cloudflare outage caused large chunks of the Internet to go dark Tuesday morning, temporarily impacting big platforms like X and ChatGPT.
“A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal,” Cloudflare’s status page said. “Some customers may be still experiencing issues logging into or using the Cloudflare dashboard.”
The company initially attributed the widespread outages to “an internal service degradation” and provided updates as it sought a fix over the past two hours.
A Cloudflare spokesperson told Ars that the cloud services provider saw “a spike in unusual traffic to one of Cloudflare’s services,” which “caused some traffic passing through Cloudflare’s network to experience errors.”
After the company investigated the “spike in unusual traffic,” Cloudflare’s spokesperson provided a more detailed update, telling Ars, “the root cause of the outage was a configuration file that is automatically generated to manage threat traffic. The file grew beyond an expected size of entries and triggered a crash in the software system that handles traffic for a number of Cloudflare’s services.”
“To be clear, there is no evidence that this was the result of an attack or caused by malicious activity,” the spokesperson said. “We expect that some Cloudflare services will be briefly degraded as traffic naturally spikes post-incident, but we expect all services to return to normal in the next few hours”
About 20 percent of the web relies on Cloudflare to manage and protect traffic, a Cloudflare blog noted in July. Some intermediate fixes have been made, Cloudflare’s status page said. But as of this writing, many sites remain down. According to DownDetector, Amazon, Spotify, Zoom, Uber, and Azure also experienced outages.
“Given the importance of Cloudflare’s services, any outage is unacceptable,” Cloudflare’s spokesperson said. “We apologize to our customers and the Internet in general for letting you down today. We will learn from today’s incident and improve.”
Cloudflare will continue to update the status page as fixes come in, and a blog will be posted later today discussing the issue, the spokesperson told Ars.
It’s the latest massive outage site owners have coped with after an Amazon Web Services outage took out half the web last month. Both the AWS outage and the chaotic CrowdStrike outage last year were estimated to cost affected parties billions.
Critics have suggested that outages like these make it clear how fragile the Internet really is, especially when everyone relies on the same service providers. During the AWS outage, some sites considered diversifying service providers to avoid losing business during future outages.
The outage may have caused some investors to panic, as Cloudflare’s stock fell about 3 percent amid the widespread outage.
Ars will update this story when Cloudflare provides more information on the outage.
This story was updated on November 18 to add new information from Cloudflare.
